PSEG to Replace LIPA on Jan 1

John Mitty Monday, November 18, 2013

For frustrated customers on Long Island who are tired of dealing with an intransigent power company, there is good news.  On January 1^st, over a million Long Island Power Authority (LIPA) customers on Long Island and Queens will be switched over to PSEG Power, a Newark-based company.  In the wake of Hurricane Sandy, LIPA made numerous mistakes that cost customers time and money, and has been accused of exacerbating all kinds of inconveniences.  All year, officials have been working on a plan to replace LIPA.  “I believe the system is archaic and is obsolete,” stated Governor Andrew M. Cuomo.  “The management has failed the customers.” 

PSEG’s 12 year, $5 billion contract will hopefully lead to improvements in customer service and power provision on Long Island.  “We’ve committed to a three-year rate freeze and to long-term rate stability,” stated PSEG Long Island President and COO David Daly.  “We’re implementing 80 recommendations for change which will improve the customer experience.”  Improvements will not only include reductions in rates, but also new procedures for communication with customers, particularly during storms.  The new company will be replacing outmoded technology and upgrading systems so that power will be more reliable even during the harsh winter months.

jmitty@longislandyellowpages.com

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